Pet Products Return Policy
Return services may be delayed as a result of COVID-19 safety measures.
We want you to feel like every item is the perfect match for your home.
Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:
1. You can apply for Return& Refund in 30 days after your purchase;
2. Items returned must be in unused condition with the original packing. We do not accept items which are worn, damaged, washed or altered in any way;
3. You are responsible for return shipping fee if the return is caused by yourself. Please choose economical shipping method；
4. We do not accept packages returned using Freight Collect.
5. We do not accept returning packages without any reason.
6. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You might have to pay the manufacturer’s restocking fee.The return or exchange option only applies once per order. This excludes Open Box Product.
If you receive the wrong item or it arrives damaged, please contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
Before installing the appliance, please double check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
We will always inspect the goods strictly, before the products are sent for shipment. In case of damages in course of shipping, please contact us by email or telephone to inform us regarding the damaged goods. We will always be here to help you and solve it together with you.
There are a few items that can’t be returned:
Bundled items at discounted rates, e.g. “5 for ￡25” (unless the entire bundle is returned)
Items you have already assembled
Items marked “Non-Returnable” on the sale page
Open Box Items
Any outbound shipping charges collected on the order will not be refunded. This includes:
￡3.99 shipping charge for orders under ￡39.99
Upgraded shipping charges (expedited, express, room of choice, etc.)
Assembly services included with delivery
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
All the time zone is according to the location of the PAWZ Road company.